| 2024 CTAV Conference Training |
|
2024 Conference Training Sessions
American’s with Disabilities Act – Transit Operations, ADA
Paratransit Basics, & Do I Have to Do That? In the first part you will learn basic information about implementing ADA requirements for public transit operations. Topics include boarding and securing passengers who use mobility devices, service animals, reasonable modifications, effective communication with persons with specific disabilities, stop announcements, priority seating, personal care attendants (PCAs) and companions, visitor policies, and much more. Stick around for the second session to learn about FTA's final ruling on reasonable modifications to policy and practice. “Do I have to do that?” is one of the most common questions we hear when people ask for guidance. This workshop will help you sort out what you have to do, and what you don’t. We will discuss policies and processes for implementation and give examples designed to demonstrate how to make case-by-case decisions about granting reasonable modifications to passengers with disabilities.
Basics of Bus Accident Scene Investigations This workshop will cover the basics of bus accident scene investigations, including on-scene evidence documentation, evaluating damage and debris, accident scene photography, scene protocol, tips for operators at the scene of an accident, and report writing. In addition to preparing for the possibility of future litigation, a thorough investigation will lend itself to the prevention of future accidents.
Being a Leader: Demonstrating Accountability
Being an Effective Leader In our day-to-day work life, we often become so bogged down with completing the necessary tasks and details that we do not take the time to employ more leadership strategies into our work styles. In public transit, your life is hectic, your time is valuable, you are often overloaded, and you may sometimes feel like you are barely “hanging on”. Leadership is often the missing ingredient to greater productivity – not more work! While often we look to our managers as the “leader”, everyone has the ability to lead others. This workshop demonstrates the essentials for effective leadership, identifies traits every leader should develop, and underscores the impact leadership skills can have on your life and lives of those you lead.
Dealing with Difficult People Have you ever dealt with difficult customers? The customer is always right? Maybe not! And let’s not forget about employees. We all have employees who whether right or wrong drive us to distraction with their whining, demands on our time, or inability to get along with their co-workers. While every situation is different, there are techniques that we can adopt that help us deal with customers and employees who are whiners, aggressive, exploders, know-it-alls, and those that are just plane cranky. In this course we will learn to identify the difficult behaviors, learn how to deal with difficult people, identify causes of conflict, communicate effectively to avoid conflict, and how to resolve and manage conflict for positive outcomes.
Doing Right by Our Riders: Building Belonging on Public Transit Doing Right by Our Riders is a new take on how transit agencies can build a foundation of community participation and belonging and weave equity into the fabric of their organizations. This course applies the principles of justice, equity, diversity, and inclusion into the environment of public transportation.
Emergency Management Preparedness Emergency situations can be very stressful with very unpredictable events arising. Taking action to prepare yourself for these situations will help you manage the stress and navigate the unknown. This course will demonstrate the importance of communication, networking, training, and exercising to prepare yourself for any emergency.
Leveraging AI in the Transit Industry This session will explore the transformative potential of artificial intelligence (AI) in the transportation sector. Attendees will participate in engaging discussions surrounding how AI has the potential to help reduce workloads and improve productivity by automating routine tasks, optimizing logistics, and enhancing decision-making processes. We will discuss the numerous benefits AI brings to the transportation industry, such as improved efficiency, cost savings, enhanced safety, and better customer experiences. The seminar will also address the risks and challenges associated with AI implementation, including data privacy concerns, ethical considerations, and the potential for job displacement. To mitigate these risks, we will provide basic tips and tricks for successful AI integration, focusing on best practices for data management, selecting the right AI tools, and ensuring continuous learning and adaptation. By the end of the seminar, participants will have an understanding of how to start harnessing AI's power to drive innovation and growth in the industry while navigating its complexities responsibly.
Leveraging Your Telematics Program to Maximize Fleet Safety
Managing Conflict Disagreements and conflicting priorities are inevitable at work. What is not inevitable is that these points of conflict are problematic. They can become a problem only if the parties involved don’t know how to effectively resolve them. In this workshop we will examine your posture toward conflict, the potential obstacles one must overcome to be effective during times of conflict, and general tips for conflict management. Planning Your Multimodal and Integrated Transit Network with Remix Learn how transit agencies across Virginia are utilizing Remix to plan new fixed routes, draw detours, evaluate the feasibility of microtransit, and engage with transit riders. Remix by Via is available for all transit agencies in the State, and is provided by the Virginia Department of Rail and Public Transportation (DRPT).
Public Speaking
Strategies for Choosing New Fare Payment Technologies There are a wide variety of technologies to collect fares from passengers. It is important to consider the investments required for certain types, and to balance those against how much you expect to collect. This session will walk agencies through their fare collection goals and the types of fare collection technologies that tend to match those goals so agencies can right-size their efforts and investments.
Strategies for Choosing Scheduling and Dispatching Software Scheduling and dispatching platforms are complex pieces of software that you are trying to fit into your complex operations. Finding the best option for your system, from procurement and selection through contracting and deployment, can be a daunting task. However, there are strategies to help you position your agency for the best possible outcome. The National Center for Applied Transit Technology will show agencies how they can set up smart procurements and contracts, and how staff at every level can help with a successful rollout of new software.
Transit Technology and Procurement
Vendor Roundtable Plan to attend this year’s vendor roundtable to engage in meaningful dialogue with the many vendors providing products and services to support public and community transportation. This roundtable will provide not only the opportunity to hear directly from the vendors about what’s new with their products and services, but more importantly, afford you the opportunity to discuss challenges faced and provide feedback for future product improvement. Even if you don’t have anything specific to discuss, you will certainly benefit from hearing what your peers and colleagues from across the state have to discuss.
Writing Successful Grant Proposals Join us during the first part of this session for a discussion of the basics of grant writing and how to craft compelling proposals. It will cover topics such as grant writing basics and terminology, steps to crafting a successful grant proposal, and how to prepare for common sections included in your requests for funding. Once you know the basics, return for part two of this session and plan to learn about writing persuasive proposal narratives; including all essential information in your proposal, tips, strategies, and provide additional resources. We will discuss submitting grant proposals on a tight deadline, proposal writing dos and don’ts, and common reasons grants are declined. This is an excellent opportunity for those who are not seasoned grant writers but are eager to learn the fundamentals. |
Print Page
